Telehealth at CPW
Access high-quality mental health care with our experienced clinicians—securely and conveniently from wherever you are.
We use technology thoughtfully to make accessing care easier. We know that busy schedules, transportation challenges, or mobility concerns can make in-person appointments difficult, and we’re committed to offering flexible options without compromising the quality of care.
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Through telehealth, you can attend sessions from the comfort of your own space. Many of our clients choose to use a combination of telehealth and in-person appointments, allowing care to adapt to your needs throughout your mental health journey.
Connecting to your Telehealth Appointment
Telehealth lets you connect with your clinician online with 100% secure, HIPAA-compliant video appointments that you can join from a computer, tablet, or smartphone. Instead of an in-person office visit, you can attend your video appointments from anywhere with internet access.
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In this guide, we'll review everything you need to know to prepare for your first video appointment:
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Minimum requirements for Telehealth
To participate in Telehealth sessions, you’ll need one of the following devices:
✔ Desktop computer with a webcam, speakers, a 2.5 GHz processor, and 4 GB of RAM
✔ Laptop computer with built-in webcam and speakers, a 2.5 GHz processor, and 4 GB of RAM
✔ For best results, we recommend using a desktop or laptop computer with 8 GB of RAM or more
✔ Tablet with built-in webcam and speakers
✔ Smartphone with at least iOS 15 or Android 14
✔ Note: In order to use a smartphone for Telehealth appointments, you'll first need to download the Telehealth by SimplePractice app or the SimplePractice Client Portal app (both available for iOS or Android).
✔ You’ll also need an internet connection that's at least 0.35 mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10-15 mbps will minimize connection issues and provide the best quality.
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Preparing your space for a virtual appointment
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✔ Before you begin your Telehealth appointment, identify a suitable space that’s quiet, private, and free of distractions.
✔ To keep background noise to a minimum, make sure to close any doors, shut windows, turn off the television, and keep loud pets in another room, if possible. You may want to consider hanging a “Do Not Disturb” sign on the door to avoid interruptions.
✔ Tip: To temporarily mute or unmute yourself during a Telehealth session, press and hold down the spacebar.
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Joining a video call
✔ You can also join a Telehealth appointment directly from the SimplePractice Client Portal app. To learn how, see Joining a Telehealth appointment.
✔ Your email and/or text appointment reminder will contain the unique, one-time link you'll use to join your Telehealth appointment.
✔ You'll receive this reminder 10 minutes before your appointment start time. When you're ready to join, click the video appointment link.
Your email reminder will be similar to this:
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Your text reminder will look like this:​​
What should I do if I haven't received a video appointment link?
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If you haven't received the appointment reminder containing your video appointment link, you can join the video call from your Client Portal. To do this:
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✔ Log in to your clinician’s Client Portal
✔ Navigate to the Appointments tab
✔ Click Join Video
Our compassionate providers are here to support you on your path to mental wellness.
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