Question 1

Which Approach Might Fit Me the Best?

Accepted Answer

Therapy/Counseling is designed to help you explore and heal the emotional and psychological reasons that prevent you from achieving your goals, as well as provide tools to effectively deal with common challenges such as anxiety, sadness, and trauma.

It offers an in-depth, comprehensive look at every aspect of your life with a focus on improving your emotional well-being and helping you create healthy relationships and a healthy self-image.   If you have more questions about therapy, we recommend just scheduling an intake session- there is no obligation to keep coming to therapy after the first session and the best way to know if it will work for you is to give it a try.

In contrast, our coaching, groups, and workshops are solely focused on developing and implementing a strategic plan for successful change in a specific area of your life.

Question 2

How Often and How Long Will We Meet?

Accepted Answer

Consistency brings the best results.

Most counseling clients come weekly. It’s best to schedule a set time each week. Committing to and prioritizing that time is ideal and equates to a better outcome. Occasionally, people attend therapy more often and may come twice a week for a period of time.  Others may have longer less frequent sessions. Many reduce counseling frequency once things improve and attend every other week then monthly to maintain gains. This will be determined with your therapist.

Your first appointment/intake session will be approximately 55-60 minutes. Regular therapy sessions are approximately 55-60 minutes.

Question 3

How Much Does This Cost?

Accepted Answer

We know that you, your well-being and your mental health are priceless. Deciding to take control of your health, whether physical or mental, is a commitment and investment. The return on investment (ROI) and value for therapy can be immeasurable as its goal is to improve your life, relationships, health, and well-being.

What better person to invest in than YOURSELF and we promise to provide high quality and professional care! Check out our fees here.

Question 4

Do You Take Insurance?

Accepted Answer

Center for Personal Wellness is an insurance friendly practice and can help clients utilize both their in-network and out-of-network insurance. 
 
In-Network Benefits: For clients using one of the insurances below, we accept the contracted rate for that insurance. We are happy to help you verify your benefits and will file claims on your behalf. 
 
We are in-network with the following insurance/EAP companies: Anthem BCBS, Medical Mutual, Tricare, Medicare, Behavioral Health Services, Ulliance EAP, CuraLinc EAP, Wilson Health EAP, and Mercer Health EAP.

Out of Network Benefits: Your counseling services may be eligible for reimbursement through out-of-network benefits. We have partnered with Mentaya to help our clients save money on therapy by using their out of network insurance benefits. If you have out-of-network benefits, Mentaya will file claims and handle the insurance paperwork to make sure you get reimbursed. They charge a 5% fee per claim and have helped people get thousands of dollars back per year; however we absorb that 5% and cover it for our clients.

Question 5

How Do I Reschedule My Appointment?

Accepted Answer

Contact your counselor directly should you need to reschedule your appointment. That is the fastest way to communicate with them. You may also contact the office at (419) 628-6156 or intake@cpwminster.com and the administrative team will share the message with your counselor.

Question 6

What Happens if I Miss or Late Cancel an Appointment?

Accepted Answer

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the counselor’s day that could have been filled by another client. As such, we require a 24-hour notice for any cancellation or changes to your appointment.

Clients who provide less than a 24-hour notice, or miss their appointment, will be charged a $100 cancellation fee to their credit card on file. Note that cancellation fees are an out-of-pocket expense not tied to insurance plans, EAP, etc.

Question 7

I Want to be a New Client. What Will Happen During the Intake Process?

Accepted Answer

Several things are happening during the intake process to get your initial appointment set up.

You and anyone else participating in counseling with you are signing the forms and providing some key information
The administrative team is verifying your insurance benefits and matching you with a counselor
The Client Care Coordinator is connecting with you to set up the initial appointment

All of these are happening simultaneously; the faster everyone completes their steps, the sooner the first session can happen.

Question 8

How Do I Get Billed for My Session?

Accepted Answer

To ensure payment, clients are required to keep a credit card on file.

Payment is due at the time of service. Clients have the following options:

The credit card on file will be automatically charged for sessions.
If you prefer to pay with cash or check, give this to your therapist. If payment is not made this way, the credit care on file will be charged the next business day.

Question 9

What if My Counselor Isn't a Good Fit?

Accepted Answer

It is important to have a strong therapeutic relationship. Contact us at (419) 628-6156 or intake@cpwminster.com and we can work with you on other possible options.

Question 10

I'm Ready. How Do I Get Started?

Accepted Answer

Excellent. We know it's not easy to seek counseling so we do our best to make the process user friendly.

Here’s 3 ways to connect with us:
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1. Call us at (419) 628-6156
2. Email us at intake@cpwminster.com
3. Book an appointment online.
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Questions? Please contact us for further information or to book an appointment.

Question 11

Will I Have to Complete Paperwork?

Accepted Answer

CPW is a paperless practice. After scheduling your appointment, our intake coordinator will set you up in our online portal. Through our secure and HIPPA compliant portal, you will complete all of your intake paperwork and have access to billing. This must be completed prior to your first appointment. This will allow your therapist to spend more time with you and less on paperwork and will additionally allow us to verify your insurance benefits if you are choosing to utilize them.
 
Please fill out the intake forms at your earliest appointment. Your appointment time will not be final until your intake paperwork is completed.

Sessions cannot start without intake form being completed.

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Frequently asked questions