Questions? We got answers
Check out these frequently asked questions.
Which approach fits you best?
Therapy/Counseling is designed to help you explore and heal the emotional and psychological reasons that prevent you from achieving your goals, as well as provide tools to effectively deal with common challenges such as anxiety, sadness, and trauma.
It offers an in-depth, comprehensive look at every aspect of your life with a focus on improving your emotional well-being and helping you create healthy relationships and a healthy self-image. If you have more questions about therapy, we recommend just scheduling an intake session- there is no obligation to keep coming to therapy after the first session and the best way to know if it will work for you is to give it a try.
In contrast, our coaching, groups, and workshops are solely focused on developing and implementing a strategic plan for successful change in a specific area of your life.
How often and how long will we meet?
Consistency brings the best results.
Most counseling clients come weekly. It’s best to schedule a set time each week. Committing to and prioritizing that time is ideal and equates to a better outcome. Occasionally, people attend therapy more often and may come twice a week for a period of time. Others may have longer less frequent sessions. Many reduce counseling frequency once things improve and attend every other week then monthly to maintain gains. This will be determined with your therapist.
Your first appointment/intake session will be approximately 60 minutes. Regular therapy sessions are approximately 60 minutes.
How can I pay?
Payments are due at the time of service and are made at the beginning of each session. Your therapist will discuss payment and explain the payment process in your initial session.
The Center for Personal Wellness is able to accept the following forms of payment: cash, checks, all major credit cards, HSA (Health Savings Accounts) and FSA (Flexible Spending Account) cards.
How much does this cost?
We know that you, your well-being and your mental health are priceless. Deciding to take control of your health, whether physical or mental, is a commitment and investment. The return on investment (ROI) and value for therapy can be immeasurable as its goal is to improve your life, relationships, health, and well-being.
What better person to invest in than YOURSELF and we promise to provide high quality and professional care! Check out our fees here.
Do you take insurance?
For clients using one of the insurances below, we accept the contracted rate for that insurance.
We are in-network with the following insurances:
Medical Mutual PPO
Anthem BCBS PPO
Behavioral Health System (BHS)
For all other insurance companies, we are an out-of-network provider. If you are eligible for out-of- network benefits (which we find that most people with PPO and POS plans indeed are), you may be able to be reimbursed a percentage for our services from your health insurance company. ** Please note, we cannot bill Medicare or Medicaid out of network.
As a courtesy, we can bill most insurance companies directly on your behalf. Your counseling services may be eligible for reimbursement through out-of-network benefits, medical spending or health care savings accounts. Health insurance plans and benefits vary. If you are interested in using your health insurance, please call your insurance provider to inquire about reimbursement for out-of-network counseling services. CPW can also provide you with a receipt at the end of each month (called a SuperBill) which you can submit to your insurance company for out-of-network coverage/reimbursement.
How do I cancel or reschedule my appointment:
We reserve space for each client we see. You may find that you need to cancel an appointment due to unforeseen circumstances. If you need to cancel an appointment, please notify us as soon as possible so that we may offer the time to someone who may be waiting for an appointment.
Anyone canceling an appointment with less than a 24-hour notice will be charged the full session fee. Insurance does not cover no shows and late cancellations, so is the client’s responsibility to pay. We will charge the credit card on file for no shows and cancellations within 24-hours of scheduled session.
I'm ready. How do I get started?
Excellent. We know it's not easy to seek counseling so we do our best to make the process user friendly.
Here’s 3 ways to connect with us:
1. Call us at (419) 628-6156
2. Email us at email@example.com
3. Book an appointment online.
Questions? Please contact us for further information or to book an appointment.
CPW is a paperless practice. After scheduling your appointment, our intake coordinator will set you up in our online portal. Through our secure and HIPPA compliant portal, you will complete all of your intake paperwork and have access to billing. This must be completed prior to your first appointment. This will allow your therapist to spend more time with you and less on paperwork and will additionally allow us to verify your insurance benefits if you are choosing to utilize them.
Please fill out the intake forms at your earliest appointment. Your appointment time will not be final until your intake paperwork is completed.
Sessions cannot start without intake form being completed.
** You may call us at (419) 628-6156 and speak to our intake coordinator Monday, Tuesday or Thursday 10am-2pm or email us at any time. Please note, we are not able to schedule appointments by walking into the office, as we do not have front desk staff.Thank you!